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How to uninstall?

1. Support Staff 1 Posted by James on 14 May, 2015 01:01 AM

   

   Hi Kagi,

   What happens when you drag it to trash bin?

   Let me know,
   James

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2. 2 Posted by Kagi on 14 May, 2015 07:59 AM

   Hi James,

   thanks for asking.
   Today (after computer restart) everything worked fine. I could delete/deinstall 'Disk Cleaner' without any problems.

   This threat can be closed.

   Regards
   Frank

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3. 3 Posted by Ady Fletcher on 18 Jun, 2015 10:21 AM

   Ive just installed this app and I cannot finish the installation. It won't respond to me pressing the "CHOOSE" button. See attached screen grab. Please help.
   Many thanks

   • Screen_Shot_2015-06-18_at_11.18.26.png 2.25 MB
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4. Support Staff 4 Posted by James on 18 Jun, 2015 12:27 PM

   

   Hello Ady,

   You must choose your Home user folder. So the folder you have to choose should be named your name.

   I hope this helps,
   James

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5. 5 Posted by Ady Fletcher on 18 Jun, 2015 02:31 PM

   I dont understand what you mean by "home user folder". If you look at my screen grab in my devious post theres nothing named "home user folder". It doesn't allow me to select any of the folders. It also won't allow me to close the app. It won't even let me force quit?
   Thanks for your help

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6. Support Staff 6 Posted by James on 19 Jun, 2015 01:49 PM

   

   You need to select you home user directory. Your home user directory will be your name.

   Search your name in the search field, and select that folder.

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7. 7 Posted by Bernie on 15 Jul, 2015 05:29 PM

   I am unable to delete Disk Cleaner, v 1.1.1, from my iMac (OS X 10.10.4).

   I have tried dragging it from the Applications folder to the Trash icon but nothing happens.

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8. 8 Posted by Ady on 24 Aug, 2015 09:46 AM

   URGENT
   Hi James. What you described doesn't exist on my Mac. Please help as this App wont even let me shut it down or uninstall or anything.
   I dont want to post a bad review of this App but so far I have had a bad experience.
   Many thanks
   Ady
   Nottingham UK

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9. Support Staff 9 Posted by James on 24 Aug, 2015 02:02 PM

   

   Hi Bernie,

   Open Launchpad and drag it to the trash. It will ask you for confirmation via a popup message, you must click "Delete".

   I hope this helps,
   James

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10. Support Staff 10 Posted by James on 24 Aug, 2015 02:07 PM

    

    Hi Ady,

    The folder exists on all Mac's. The folder you are looking for is probably called "Ady Fletcher". You need to select that folder as that is your Home user folder.

    Search for "Ady Fletcher" and select that folder within the app.

    +

    Also if you having trouble quitting the application try "Force Quit", available through the Apple icon menubar option.

    I hope this helps,
    James

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11. 11 Posted by Kagi on 25 Aug, 2015 05:55 PM

    Can someone please close this thread?
    I am the thread starter and my problem is solved.
    It's annoying to get mails about other peoples uninstall problems.

    Thank you.

    Kagi

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