Can't choose users file

Alejandro Gallo

06 Jul, 2015 09:04 PM

Hi there,
I'm trying Disk Cleaner per a friend's recommendation, but I've been unable to use it, since I can't choose the "users" folder. It won't let me go beyond the "Select User Folder" menu. Can you please help?

thanks a lot

  1. Support Staff 1 Posted by James on 07 Jul, 2015 12:58 PM

    James's Avatar

    Hello Alejandro,

    Did you select your home folder? The folder name will be what ever the username of your Mac is.

    I hope this helps,

  2. 2 Posted by Alejandro Gallo on 07 Jul, 2015 02:43 PM

    > Hi James!

    It Won’t let me choose the Home folder: it’s in gray. :/

  3. Support Staff 3 Posted by James on 10 Jul, 2015 04:17 PM

    James's Avatar

    Hi Alejandro,

    Sorry for the delayed response.

    What OS X version are you running? It looks like Yosemite, which means it defiantly should be working.

    Can you show the full screenshot? You maybe selecting the incorrect folder.

    This has never happened before so I'm not sure what is going on.

    Sorry for the hassle,

  4. 4 Posted by Sam Melia on 20 Aug, 2015 07:12 PM

    I am also having the same problem. I can't select the user folder?

    I'm on Yosemite 10.10.5.


  5. Support Staff 5 Posted by James on 22 Aug, 2015 06:58 AM

    James's Avatar

    Hi Sam,

    Are you able to provide a screencast of the problem?

    Let me know,

  6. 6 Posted by Michele on 05 Jan, 2016 09:54 AM

    Hi, I've the same problem... help us please

  7. 7 Posted by Vikrant on 01 Mar, 2016 07:17 AM

    Hi, I am also having the same problem.

    i am using OS CEI Capitan V 10.11.3

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