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Mailbox for Gmail doesn't work

1. Support Staff 1 Posted by James on 13 Sep, 2015 08:56 AM

   

   Hi Babis,

   Please provide a screencast + screenshots of the problem. It will help solve the issue.

   Thanks for reporting the issue,
   James

   • Edit

2. 2 Posted by Babis Stamatouk... on 13 Sep, 2015 05:34 PM

   Hi,

   Attached is a screenshot of the application not syncing. I've noticed it
   doesn't happen all the time and with all the networks. Could it be
   something specific to my home network for example?

   • Screen_Shot_2015-09-13_at_18.27.48.png 495.5 KB
   • Edit

3. Support Staff 3 Posted by James on 14 Sep, 2015 01:20 AM

   

   Hi Babis,

   It looks like you could have a problem with your internet connectivity as Gmail is actually not loading.

   Test your internet next time the app does not load.

   I hope this helps,
   James

   • Edit

4. 4 Posted by Babis Stamatouk... on 14 Sep, 2015 08:03 AM

   Hi James,

   My internet is working just fine. Everything else is loading and working
   except the app. Any ideas why?

   Thanks,
   Babis

   • Edit

5. Support Staff 5 Posted by James on 14 Sep, 2015 10:07 AM

   

   Hi Babis,

   Does it load sometimes?

   +

   Go into preferences of Mailbox and delete your account in the accounts tab. Now add your account again and see if the problem still occurs.

   Thanks,
   James

   • Edit

6. 6 Posted by Babis Stamatouk... on 14 Sep, 2015 10:20 AM

   Did that, still nothing. Yes it loads sometimes when I am connected to
   another network, but not always.

   • Edit

7. Support Staff 7 Posted by James on 14 Sep, 2015 10:32 AM

   

   Hi Babis,

   Can you do a screencast (video)?

   +

   I would also try cleaning your default browsers cookies.

   Sorry for the hassle,
   James

   • Edit

8. 8 Posted by Babis Stamatouk... on 15 Sep, 2015 03:54 PM

   Hi James,

   I've noticed that this happens with my home network only. Any other network
   I am connecting to the app loads with no issues. When I disconnected from
   my phone ( I was tethering and the app was working fine) and connected to
   my home network I got the following error:
   [image: Inline images 1]

   Internet is working fine for everything else except the app. Any settings
   in my network that I should be aware of? I checked my firewall and
   everything is fine. Can not locate the source of the issue.

   Thanks,
   Babis

   • Screen_Shot_2015-09-15_at_16.43.03.png 43 KB
   • Edit

9. 9 Posted by Babis Stamatouk... on 15 Sep, 2015 04:28 PM

   Hi James,

   I think I found what is the problem. I am using AVAST for mac. When I
   disable the shields the app is working as normal, but it stops working as
   soon as I enable them again. Any ideas on how to set AVAST to allow the app
   to connect?

   • Screen_Shot_2015-09-15_at_16.43.03.png 43 KB
   • Edit

10. Support Staff 10 Posted by James on 17 Sep, 2015 02:14 AM

    

    Hi Babis,

    Unfortunately I am not experienced with Avast for Mac. You would have to create an exception in Avast for Mailbox, however I am not sure that option even exists in Avast as it really is not a great AV for Mac.

    I'm happy you have figured out what the problem is though,
    James

    • Edit