Lost complete setup
I was having great time for some months now.
I have been running Mailbox on an iMac with 12 Gb of memory - keeping 10 Gmail accounts separately from POP3, Microsoft Outlook IMAP (not MS Office) and iCloud IMAP sharing and an Apple Mail client. As I said it had been working a treat for several months . . .
. . . last night something happened . . . Mailbox seems to have had some kind of mid-life crisis. It died - purely from the setup perspective. Mailbox itself remained as an active application. Now the strange part:
(1) it disappeared from the application dock,
(2) all account details for the 10 Gmail accounts accounts disappeared from Mailbox, and
(3) I received 1850 mail items into the alternate repositories for the 10 mailboxes
I was able to manually reload the details, as fresh accounts, without encountering any warnings that 'this account already exists.
Which raises a number of questions:
(a) what happened?
(b) what can be done to prevent re-occuring?
(c) where does Mailbox store the account details - so they can be quickly re-stored?
. . . otherwise Mailbox does what I need.
Regards
Bob Cornwall
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Support Staff 1 Posted by James on 22 Oct, 2015 12:10 PM
Hi Bob,
Did you get a chance to upgrade to the latest version (It was only available for a short time)?
Your questions (if you did not upgrade);
a) It sounds like a third party app erased the configuration file. Do you run any Antivirus programs?
b) Unfortunately no idea until I can figure out what caused it.
c) Goto /Users/yourname/Library/Containers/ find Mailbox and backup the folder. I can't tell you the exact name of the folder because it depends on which version you have.
Sorry for the inconvenience you suffered. I understand that it is a huge hassle to re-enter/setup all those accounts.
I will assign a developer to look further into this,
James