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Can't Log In

1. Support Staff 1 Posted by James on 14 Feb, 2015 07:43 AM

   

   Hi Sabrina,

   It it possible for you to capture a screen recording when you try to login?

   It will help diagnose the issue,
   James

   • Edit

2. 2 Posted by sabrina on 18 Feb, 2015 03:51 PM

   Hi James,
   Here are two shots, one with my user name put in and what happens once I hit enter. Still can't log in. I've tried my Facebook user name, my Facebook log in, neither seem to work.

   Thanks,
   Sabrina

   • Edit

3. 3 Posted by sabrina on 18 Feb, 2015 03:52 PM

   Sorry, the images didn't post. Here they are.

   • Screen_Shot_2015-02-18_at_7.48.34_AM.png 1.4 MB
   • Screen_Shot_2015-02-18_at_7.48.53_AM.png 1.5 MB
   • Edit

4. 4 Posted by Peter Roos on 19 Feb, 2015 04:29 PM

   Hi there,

   have the exact same problem;-)

   Best regards, Pete

   • Edit

5. Support Staff 5 Posted by James on 22 Feb, 2015 06:28 AM

   

   Hi Sabrina,

   The application pictured in the screenshot is no longer supported.

   Please download our new messenger application with this token; http://tokn.co/c7rhrj56

   Thanks,
   James

   • Edit

6. James closed this discussion on 22 Feb, 2015 06:28 AM.

7. Peter Roos re-opened this discussion on 22 Feb, 2015 01:25 PM

8. 6 Posted by Peter Roos on 22 Feb, 2015 01:25 PM

   
   

   The new app works fine.

   
   

   
   

   Best regards, 

   
   

   Pete
   

   22 feb 2015 kl. 07:28 skrev James <[email blocked]>:

   
   

   // Please reply above this line  ==================================================  From: James (Support staff) Hi Sabrina, The application pictured in the screenshot is no longer supported. Please download our new messenger application with this token; http://tokn.co/c7rhrj56 Thanks, James On Thu, Feb 19 at 04:29 PM, Peter Roos wrote: Hi there, have the exact same problem;-) Best regards, Pete

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   • Edit

9. 7 Posted by Sabrina on 23 Feb, 2015 05:03 PM

   Hi there,
   Sorry, but this code says it's already been redeemed. Perhaps Peter used the code, which means I will need another one.

   Thanks,
   Sabrina

   • Edit

10. Support Staff 8 Posted by James on 24 Feb, 2015 03:56 AM

    

    Hi Sabrina,

    Here is another token; http://tokn.co/5a4hk2np

    Please use it asap,
    James

    • Edit

11. 9 Posted by Sabrina on 24 Feb, 2015 04:40 AM

    Thanks James. I was able to download the new one and log in. The only thing that's off, is that when I open a group chat, it opens two windows and then cuts off the left side of the conversation. I restarted the computer after downloading, which I thought would help. Is there a way to get rid of this?

    Thanks,
    Sabrina

    • Untitled.tiff 487.3 KB
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12. Support Staff 10 Posted by James on 24 Feb, 2015 11:54 AM

    

    Hi Sabrina,

    Good grief! I thought this bug was fixed in the last update.

    Fortunately there are two solutions;

    • Turn off "Always" showing scrollbars. Set it to automatic.

    • OR update to OSX Yosemite.

    Either will work,
    James

    • Edit

13. 11 Posted by Sabrina on 24 Feb, 2015 05:15 PM

    Whoo hoo! Finally got all my ducks in a row! Thanks for your help James :)

    • Edit

14. Support Staff 12 Posted by James on 25 Feb, 2015 04:01 AM

    

    Hi Sabrina,

    No problems!

    +

    Please support the app by rating it 5 stars on the Mac app store.

    Thanks,
    James

    • Edit

15. James closed this discussion on 25 Feb, 2015 04:01 AM.