I want my money back

Randy Abbassi

07 Apr, 2015 03:13 PM

Hello Halfbit, I know you tried to make messenger without having t open Facebook but that didn't work at all for me. It rarely works and is very slow and keeps loading for 5 minutes before i can actually text.
Please give me a refund because I wasn't satisfied with this purchase at all.

  1. Support Staff 1 Posted by James on 08 Apr, 2015 12:22 PM

    James's Avatar

    Hello Randy,

    We unable to process refunds, Apple have to do it.

    Are you able to provide a screencast of your problem? We would like to resolve what ever the issue is.

    Sorry for the hassle,
    James

  2. 2 Posted by Randy Abbassi on 09 Apr, 2015 03:37 AM

    Hi James

    Thanks for responding, No hassle
    I uploaded two screenshots… it takes a long time loading for every chat, so that defeats the point of instant messaging and honestly i can open Facebook on safari faster than it loads!
    so personally for me, this app hasn’t fulfilled its purpose!

  3. Support Staff 3 Posted by James on 09 Apr, 2015 04:12 AM

    James's Avatar

    Hi Randy,

    I understand your frustration.

    Can you please download and try this build http://halfbit.co/1cFMT (once downloaded and extracted you may need to right click > open to open the application).

    I am hoping in the latest build the problem no longer exists.

    Let me know,
    James

  4. 4 Posted by Randy Abbassi on 09 Apr, 2015 04:41 AM

    Thanks James…. this actually works faster! it only takes it about 3 seconds to load, which is pretty good!

    Thank you for your time!

  5. Support Staff 5 Posted by James on 09 Apr, 2015 05:15 AM

    James's Avatar

    Hi Randy,

    Fantastic. When the update becomes available on the Mac App Store please switch back to using the original application so you continue to receive all the updates.

    Thanks for letting me know,
    James

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